SilkRoad GMS Foreign Trade Multilingual Independent Station Product Help Instructions?

SilkRoad GMS is a foreign trade multi-language independent website system carefully created by Wuhan Chuangzhi Yicheng Technology Co., Ltd., which supports up to 114 languages. It is committed to providing foreign trade enterprises with all-round and professional website building solutions, helping enterprises to easily build high-quality multi-language websites, expand overseas markets, establish global marketing channels to achieve rapid customer acquisition, enhance the brand's popularity and competitiveness in the international market, and achieve steady growth in global business!

Advantages of server deployment

1. Overseas top-level server:

The system is equipped with two top overseas servers for users to choose from, Los Angeles, and Frankfurt, Germany. After deploying to these servers, overseas customers can experience the fast website opening speed, and even achieve the effect of opening in seconds. This not only greatly improves the user experience, making visitors more willing to stay and browse the content of the website, but also significantly increases the weight of the search engines inclusion on the website. In the eyes of overseas search engines, websites with fast loading speeds are often more valuable, thus gaining higher ranking opportunities, attracting more potential customers to actively visit, and creating favorable conditions for the expansion of foreign trade business.

2. Wide coverage area

• US Server:

Its signal coverage covers the entire North and South American regions. In North America, it includes developed countries such as the United States, Canada, and Mexico, as well as many countries such as Guatemala, Belize, El Salvador, Honduras, Panama, Bahamas, Cuba, Jamaica, Haiti, Dominican, Costa Rica, St. Kitts and Nevis, Antigua and Barbuda, Dominic, St. Lucia, St. Vincent and the Grenadines, Barbados and other countries. South America covers Ecuador, Colombia, Venezuela, Peru, Brazil, Chile, Uruguay, Paraguay, Argentina, Bolivia, Guyana, Suriname and other countries. This means that if you are primarily targeting customers in the American market, the U.S. server will ensure that your website has a smooth, fast access experience for users in these countries, whether they are in a bustling city in North America or remote areas of South America.

• German server:

The coverage of German servers is focused on the entire European continent. From Albania, Belarus, Bulgaria, North Macedonia, Bosnia and Herzegovina, Poland, Russia and other countries in Eastern Europe, to developed economies such as Ireland, Estonia, Andorra, Austria, Iceland, Belgium, Netherlands, Luxembourg in Western Europe; from Czech Republic, Croatia, Latvia, Lithuania, Liechtenstein, Malta, Moldova, Monaco, Norway, Portugal, Sweden, Switzerland, Serbia, Cyprus, Slovakia, Slovenia and other countries in Southern Europe, as well as Denmark, Germany, Finland, France, Vatican and other countries in Central Europe, German servers can provide users in these regions with reliable website access guarantees. For foreign trade companies with target markets in Europe, choosing a German server will undoubtedly provide solid infrastructure support for your business to take root and develop in the local market.

3. Server security

• 24-hour full load monitoring:

The professional operation and maintenance team adopts advanced monitoring technology to monitor the server 24/7 uninterrupted load. By monitoring the server's performance indicators in real time, such as CPU usage, memory usage, network bandwidth, etc., once the server is found to have too high load, the system will immediately issue an alarm and the technical team will quickly intervene to handle it. This ensures that the website will not stutter, delay or even crash due to server overload at any time, and ensures the 7×24-hour uninterrupted and stable operation of foreign trade business, allowing global customers of the company to smoothly access the website at any time, conduct product inquiries, place orders and other operations, and avoid potential customer churn and business losses caused by server failure.

• Enterprise-level tamper-proof:

The system adopts multiple anti-tampering technology to protect it from multiple levels such as file integrity monitoring to code execution control. These technologies can effectively detect and prevent any unauthorized modification of website files and codes, whether it is malicious attacks from external hackers or misoperations by internal personnel, and can be prevented in a timely manner. This is crucial to maintaining the corporate brand image, because once the website content is tampered with, such as product information errors and false company introductions, it will seriously affect the company's reputation and customer trust. Through enterprise-level tamper-proof technology, we ensure that the information displayed on the website is always accurate and complete, truly reflecting the company's strength and product advantages, and escorting the company's establishment of a professional and reliable business image in the international market.

• WAF - Nginx Firewall:

Equipped with a high-performance WAF - Nginx firewall, this is one of the core barriers to website security protection. The firewall can deeply detect and filter network traffic in and out of the website, and use advanced threat identification algorithms to accurately identify and intercept various common cyber attack methods, such as SQL injection attack, cross-site scripting attack (XSS), local file-included attack (LFI), remote file-included attack (RFI), etc. These attack methods are often common methods for hackers to steal website data and destroy the normal operation of the website. The WAF-Nginx firewall's second-level response mechanism can respond instantly, quickly cut off malicious connections, protect website data and user information from infringement, ensure that the website always operates in a safe and reliable network environment, and create a secure transaction space for the company's foreign trade business.

3. Detailed explanation of multilingual functions

1. Rich language support

• The SilkRoad GMS system supports 114 languages ​​that cover almost all major countries and regions around the world. In addition to common international languages ​​such as English, Spanish, French, German, and Portuguese, it also includes many languages ​​with regional characteristics or specific markets.

For example:

For the Middle East, there are Arabic and Persian; for the Asian market, there are Japanese, Korean, Thai, Vietnamese, Indonesian, Malay, etc.; in Europe, in addition to the above-mentioned English, French, German, etc., it also includes Greek, Italian, Dutch, Polish, Russian and other languages;

For the African market, there are also common local languages ​​such as Swahili. This means that no matter where your target customer group is distributed in the world and in which language you use to communicate, our system can provide corresponding language support to ensure that the website content can be displayed in the language that customers are most familiar with and accepting, eliminating language barriers and promoting communication and transactions.

• For some countries that use multiple official languages, the system can also meet the needs of users of their different languages. Take Switzerland as an example. The country's official languages ​​include German, French, Italian and Romansh. Our multilingual settings can fully cover these languages, allowing customers from different language backgrounds in Switzerland to browse the website smoothly and understand product and service information, thereby enhancing the applicability and competitiveness of the website in multilingual countries.

2. Accurate language switching and adaptation

• The system adopts advanced language recognition and switching technology. When overseas visitors enter the website, they can automatically switch to the language version that is most likely to meet their needs based on the language preferences set by their browser, the geographical location corresponding to the IP address, and other information. For example, if a customer from France visits a website, the system will automatically recognize its locale and instantly switch the website interface, product description, company introduction and other content to French, allowing customers to feel caring and personalized services, as if the website is tailor-made for them, thereby improving customer satisfaction and favorability for the website.

• At the same time, the system also supports manual language switching function. A language toggle button is set in a prominent position on the website, and customers can freely choose to browse websites in other languages ​​according to their actual needs. This feature is very useful for customers who are familiar with multiple languages, want to compare content in different languages, or are abroad but are more accustomed to communicating in languages ​​other than their native language. Moreover, during the language switching process, the system can ensure that the layout and style of the website are consistent, and there will be no page confusion, image position offset, etc. that will affect the user experience due to language switching, ensuring the aesthetics and professionalism of the website.

3. High-quality language content presentation

• In terms of the generation and editing of multilingual content, the system provides convenient and efficient tools. For website administrators, they can easily add, modify and update product information, news information, marketing copywriting and other content in different language versions. During the translation process, the system not only supports traditional machine translation mode, but also combines manual translation services to ensure the accuracy and professionalism of language content. For some highly professional product terms, industry jargon, etc., machine translation may be biased. At this time, the intervention of manual translation can accurately proofread and improve these contents, so that the translated language is both faithful to the original text and conforms to the expression habits and industry standards of the target language.

• In addition, the system also pays attention to localization optimization of language content. This is not just a simple text translation, but also a comprehensive consideration of factors such as cultural differences, market characteristics, laws and regulations. For example, in different countries and regions, the description of product specifications and sizes may vary. Some places are used to use inches and feet in English units, while others often use metric units such as centimeters and meters; there are also differences in the display of date and currency formats. Our system can automatically localize and adapt this information according to the habits of the target language region, so that the content of the website is more in line with the needs of the local market, avoiding misunderstanding or loss of customers due to cultural conflicts or inaccurate information, thereby improving the website's adaptability and marketing effectiveness in different markets around the world.

4. Service and support

1. Full-scene service coverage

• Whether you are a novice who is new to foreign trade independent website construction for the first time, or a professional who has some experience in this field but hopes to further optimize and improve, the SilkRoad GMS system can provide you with full-scene service support. For novice enterprises, we provide one-stop website building services from scratch. From the initial website planning consultation, help you clarify key elements such as website positioning, target audience, functional needs, etc.; to the website design and layout, create an attractive and easy-to-navigate website interface based on your brand image and product characteristics; to the website content filling, including product image processing, text editing, multilingual translation, etc., it will help you complete the construction of an independent website in all aspects, so that you can easily have a high-quality foreign trade multilingual website even without a professional technical team and website building experience.

• For experienced companies, we focus on providing in-depth services in website optimization, performance improvement, marketing promotion, etc. For example, help you analyze the website's traffic data and user behavior data, find out the bottlenecks and optimization points of the website, such as pages with low page loading speed and conversion rate, etc., and propose targeted optimization solutions, such as code optimization, image compression, content adjustment, etc., to improve the website's user experience and conversion effect. At the same time, combining various online marketing methods, such as search engine optimization (SEO), search engine marketing (SEM), social media marketing, etc., tailor global promotion strategies for your website, expand the website's global exposure, attract more potential customers, and increase brand awareness and product sales.

2. Omni-channel customer service access

• To ensure that you can get timely assistance at any stage of using the SilkRoad GMS system, we have established a multi-channel customer service access system. You can contact our customer service team at any time through the following common methods:

o Telephone support:

We have set up a special customer service hotline, which is on duty by professional customer service staff to ensure that you can quickly connect and get a timely response after dialing the hotline. During telephone communication, customer service staff can answer your questions in detail. For some technical questions, they can also guide you through the phone to help you quickly solve problems and reduce the impact of website failures or usage problems on your business.

o Online customer service:

Online customer service portals have been set up on our official website and system background and other related pages. You just need to click the online customer service button to communicate with the customer service staff in real time. This method is convenient and fast, especially suitable for when you encounter problems during the operation of the website, you can immediately consult customer service and get answers. At the same time, our online customer service system supports multi-session processing and can provide services to multiple customers at the same time to ensure that your problems are not delayed in solving them due to waiting.

o Mail Service:

For some non-urgent but require detailed communication and recording, you can contact our customer service team by sending an email. Our customer service staff will reply as soon as possible after receiving the email and answer and handle the questions you ask in detail. The advantage of email communication is that it can leave a complete communication record, which facilitates you to review and trace the process of problem solving at any time, and also facilitates us to sort out customer consultations and follow up.

o Instant messaging tools:

Considering the communication habits and ease of use of different customers, we also support contacting customer service staff through common instant messaging tools (such as WeChat, QQ, etc.). You just need to add our customer service account to initiate conversations at any time and achieve fast communication. This method is more in line with the daily communication habits of some users, allowing you to communicate with our customer service team in a familiar communication environment and improve communication efficiency.

3. Big model enhancement service

• With advanced big model technology, our service quality and efficiency have been significantly improved. Large models can deeply learn and analyze large amounts of data to make it more intelligently understand your business needs and intentions. For example, in terms of website content generation, when you need to write copywriting such as product descriptions, news and information, the big model can quickly generate high-quality first draft content based on the keywords, product characteristics, target audience and other information you provide, saving you a lot of time and energy. At the same time, for multilingual translation work, the big model can also provide more accurate and context-sensitive translation suggestions, improving translation efficiency and quality.

• In terms of website function optimization and troubleshooting, the big model can intelligently diagnose your website by learning massive website operation data and user feedback data, quickly locate possible problems, and provide corresponding solutions. For example, when the website is slow to access, the big model can analyze whether it is a server configuration problem, code problem or network bandwidth problem, and provide targeted optimization suggestions to help you quickly restore normal website operation. In addition, the big model can provide forward-looking suggestions for your website operation based on market trends and industry trends, such as popular product recommendations, marketing activity planning, etc., to help your foreign trade business keep up with the market pace and maintain competitiveness.

4. Data-driven service upgrade

• We attach great importance to the collection, sorting and analysis of service data. By establishing a complete data monitoring system, we can collect data information from multiple dimensions including customer demand feedback, website usage data, problem solving efficiency, customer satisfaction, etc. These data are like a mirror that truly reflects the advantages and shortcomings we have in the service process.

o For example, by analyzing customer demand feedback data, we can understand the functional improvement points and new needs that customers are most concerned about, so as to timely adjust the product research and development direction, optimize system functions, and make our products more in line with the actual needs of the market and customers. If the data shows that most customers want to add localization functions in a specific language, such as the adaptation function of laws and regulations in a small language country, we will give priority to the development and improvement of R&D resources.

o At the same time, website usage data can help us discover the differences in the operation and user experience of the website in different regions and devices. If we find that users in a certain region have a low conversion rate when accessing websites on mobile devices, we can optimize the mobile website interface in that region in a targeted manner to improve adaptability and ease of use, thereby improving conversion effect.

o Problem-solving efficiency and customer satisfaction data are important indicators for measuring the quality of our customer service. Through regular analysis of these data, we can find out the weak links in customer service work, such as the long time to solve certain problems or the customer is not satisfied with the solution to a certain type of problem, and then conduct special training for customer service personnel, optimize service processes, improve the service level and efficiency of the overall customer service team, ensure that the problems encountered by customers during the use of our products and services can be quickly and satisfactorily solved, and continuously improve customers' trust and loyalty to us.

SilkRoad GMS foreign trade multilingual independent station products provide strong technical support and guarantee for foreign trade enterprises in the fierce international market competition with its strong multilingual support, stable overseas server deployment, complete security guarantee mechanism and comprehensive service and support system. Choosing SilkRoad GMS is to choose the road to success towards the global market. Let us work together to help your foreign trade business sail, embrace every corner of the world, and achieve the dual take-off of brand and performance.

If you encounter any problems during the use of the product, or have any questions about product functions and services, please feel free to contact online customer service at any time and call the National Unified Customer Service Center number: 400-6868-419 and other channels to contact our customer service team. We will serve you wholeheartedly!